The Challenge
Hospitals and clinics run multiple communication channels — phone lines, WhatsApp, appointment books, reminder calls — but without a coordinated workflow, each channel operates in isolation and patients fall through the gaps.
Inbound enquiries go unanswered when front-desk teams are occupied or off shift.
Patient chats happen on personal devices, disconnected from records and teams.
Empty slots and last-minute changes erode utilisation without recovery workflows.
Pre- and post-operative follow-ups depend on memory, not tracked processes.
Reception, nursing and clinical teams relay information by hand across shifts.
There is no single place to see how patients are being engaged end to end.
The Solution
1flo helps healthcare providers integrate these touchpoints into a streamlined engagement layer — one coordinated front desk for the entire patient journey.
Contact Centre / inbound patient calls
WhatsApp patient engagement
Appointment reminders
Rescheduling workflows
No-show recovery communication
Pre-operative instructions
Post-operative follow-up
Online consultation enablement
Unified dashboard & reporting visibility
Interactive Experience
Explore how enquiries, appointments, reminders, contact-centre workflows, no-show recovery, teleconsultation, feedback and patient recall work together.
Outcomes
Improve responsiveness to patient enquiries across every channel.
Reduce missed opportunities from unattended calls and chats.
Support appointment adherence and consistent follow-up.
Structured communication workflows to rebook and recover no-shows.
Improve coordination across front desk, clinical and support teams.
Gain a centralised view of patient communication workflows.
Ideal Fit
Eye hospitals
Dental chains
Multispeciality hospitals
Specialty clinics
Diagnostic centres
Healthcare groups expanding patient engagement
Get Started
We’ll review your current patient communication setup and explore where a unified digital front desk can improve responsiveness, coordination, and patient engagement.
Email usinfo@1flo.io